Cancellation Policy

If the host needs to cancel the booking

If the host has to cancel a booking for any reason, BoatToday will endeavour to find a replacement boat of similar style and capacity to complete the charter. If BoatToday is unable to find a replacement boat, guests are entitled to a full refund.

Alternatively, BoatToday offers a 12-month voucher equal to the value of your booking which you can use to reschedule your experience, subject to availability. Please also note seasonal pricing and increased rates may apply.

If you need to cancel the booking

  • More than 60days prior: Deposit will be refunded less a $500 management fee.
  • Between 60to 28 days prior: Deposit is non-refundable.
  • Cancellations made 28days prior: Total monies paid are not refundable.

Covid related incidents

  • Reduced capacity on boats – Due to government regulations, boats are currently operating at a reduced capacity calculated on a square metre (sqm) basis and the layout of the boat. Please check with our team for the current capacity of your preferred boat.
  • In the event of a lockdown – In most cases, boats are offering a free reschedule period (this can vary boat to boat). Please note, this is at the discretion of the boat owner/operator in relation to key event dates. Please contact info@boattoday.com.au for information relating to a key event date to discuss rescheduling and/or refunds. Please also note seasonal pricing and increased rates may apply.